Privacy policy
Privacy Policy
Last updated: 25 September 2026
This Privacy Policy explains how Mercado Amigo processes personal data when you visit our website, place an order, contact us, subscribe to marketing communications, or otherwise interact with us.
1. Controller
Frida Suro, trading as Mercado Amigo
Seitzstrasse 16
80538 Munich, Germany
Store: Burgstraße 10, 80331 Munich, Germany
Email: shop@mercadoamigo.de
2. Data we process
Depending on how you use our services, we may process contact and account information, billing and shipping details, order and payment-related information, customer service communications, device and browser information, IP address, cookie and consent information, and information about how you use our website.
3. Why we process your data
We process personal data to operate our online store, fulfil orders, arrange delivery, process payments, provide customer service, prevent fraud and misuse, comply with legal obligations, improve our website and services, and send marketing communications where permitted.
4. Legal bases
Where the GDPR applies, we process personal data on one or more of the following bases: performance of a contract, compliance with legal obligations, our legitimate interests, or your consent where consent is required.
5. Service providers and recipients
We use service providers where necessary to run our business, including Shopify as our ecommerce platform, payment providers, shipping and logistics providers, IT and hosting providers, and analytics or marketing providers where applicable. These providers may process personal data only for the relevant service and subject to applicable data-protection requirements.
6. International transfers
Some service providers may process data outside the European Economic Area. Where this happens, we rely on a lawful transfer mechanism where required, such as an adequacy decision or appropriate contractual safeguards.
7. Cookies and similar technologies
We use cookies and similar technologies that are necessary for the operation of the store. Additional analytics or marketing technologies are used only where permitted and, where required, after your consent. You can manage your choices through the cookie or consent controls available on the website.
8. Retention
We keep personal data only for as long as necessary for the purposes described above, including to fulfil orders, meet accounting, tax and other legal retention obligations, resolve disputes, and enforce agreements.
9. Your rights
Subject to the conditions of applicable law, you may have the right to access, correct, delete or restrict the processing of your personal data, object to certain processing, receive your data in a portable format, and withdraw consent at any time where processing is based on consent. Withdrawing consent does not affect processing carried out before withdrawal.
To exercise your rights, contact shop@mercadoamigo.de.
10. Complaints
You also have the right to lodge a complaint with a competent data-protection authority. For private-sector businesses in Bavaria, the supervisory authority is the Bayerisches Landesamt für Datenschutzaufsicht (BayLDA), Promenade 18, 91522 Ansbach, Germany.
11. Changes to this policy
We may update this Privacy Policy when our services, legal requirements or data-processing activities change. The current version is published on this page.
